Purchase Guard is a dispute resolution platform that aims to enable online shoppers and merchants to resolve disputes in an easy, transparent and fair manner, to the satisfaction of all parties. We represent the interests of shoppers and merchants, taking all facts into consideration when resolving disputes to the satisfaction of all parties.
Purchase Guard has assembled a team of representatives that are experienced in resolving disputes between shoppers and merchants. Together, these representatives are responsible for delivering peace-of-mind to shoppers and a simple, stress-free dispute resolution experience for merchants.
There are several advantages of using Purchase Guard rather than complaining to a merchant or card company directly:
Purchase Guard provides the mediation layer between the shopper and the merchant in disputes regarding online shopping transactions. Whenever a shopper is unsatisfied with a transaction (e.g., something went wrong with a purchase), that shopper can file a dispute with Purchase Guard and leave Purchase Guard’s representatives to resolve the matter with the merchant concerned. The goal of Purchase Guard is to negotiate with the merchant and to reach a solution that is acceptable to both sides of the dispute.